| LESSON 20: BOB GETS AN ANGRY CALL FROM CAROL |
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| Carol calls Bob to tell him that a customer found a hair in her cookie. |
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| Bob wants Carol to forget about this, but Carol thinks it's very serious. |
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| She refuses to buy any more cookies from Bob. |
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| Bob, a lady came into the Village Market today ranting and raving. |
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| Oh yeah? What happened? |
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| She found a blue hair in her chocolate chip cookie! |
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| Aha. I can see how she'd be taken aback. |
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| Does anybody in your family have blue hair? |
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| As a matter of fact, my son's girlfriend Amber has blue hair. |
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| Bob, I can't sell your cookies anymore. |
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| Aren't you blowing things out of proportion? |
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| The health department would throw the book at me if they found out about this. |
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| Couldn't we just sweep this under the rug? |
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| NO. This is too serious. |
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| But I was just getting a handle on the cookie business. Now what will I do? I don't have any other way of making a living! |
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| My heart goes out to you, Bob, but you need to get your act together. I want to sell chocolate chip cookies, not hair cookies! |
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| I guess I just knocked myself out for the past week for nothing. |
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| Clearly! |
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| Listen 5 times |
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